Warranty Policies

I. Introduction

Welcome to the Warranty Policy for DSD GROUP. We are committed to delivering high-quality consumer goods and stand behind our products with a robust warranty policy designed to ensure your satisfaction. This document outlines the terms and conditions under which we will address any issues with your purchase.

II. Warranty Coverage

DSD GROUP provides a warranty that covers manufacturing defects and issues with the performance of our products under normal use conditions. The warranty includes repair, replacement, or a refund if the product fails to meet our standards within the warranty period.

III. Warranty Period

Product Category

Warranty Duration



Notes

Solar Panel

25 Years



Parts and labor covered

Inverters

3 Years


Specific exclusions apply

Batteries

2 Year


Specific exclusions apply

IV. Exclusions

This warranty does not cover:

  • Damage caused by misuse, accidents, or alterations.

  • Wear and tear resulting from normal use.

  • Costs of shipping or handling for warranty claims.

  • Products not purchased directly from DSD GROUP.

V. How to Make a Claim

To make a warranty claim, please follow these steps:

  1. Contact our Customer Service at DSDPOWER4@GMAIL.COM Or Call Us.

  2. Provide proof of purchase and a detailed description of the issue.

  3. Follow the instructions provided by our support team for returning the product, if necessary.

VI. Contact Information

For any questions or concerns regarding this warranty policy, please contact us:

  • Company Name: DSD GROUP

  • Company Number: +8801791234738

  • Company Address: Shawon Tower (13th Floor), 2/C, Shreepur 1000, Purana Paltan, Dhaka

  • Company Website: dsdgroupbd.com

VII. Legal Rights

This warranty provides specific legal rights, and you may also have other rights that vary by location. For full details, please refer to your local consumer protection laws.

VIII. Policy Updates

DSD GROUP reserves the right to update or amend this warranty policy at any time. Any changes will be effective immediately upon posting on our website.

IX. Conclusion

We value your trust and are dedicated to providing exceptional products and service. If you have any questions or need assistance with a warranty claim, do not hesitate to reach out to us. Thank you for choosing DSD GROUP.